Contact information

Legal Notice & Contact Information  — Matrix Velox

 

This Legal Notice and Contact Information page provides essential ownership, trader identification, and regulatory information for Matrix Velox in accordance with UK e-commerce disclosure requirements and Australian business laws.

1. Trader & Business Operator Identification

This website is owned and operated by Paula Margaret Allison as a sole trader.

  • Business / Trading Name: Matrix Velox

  • Sole Trader / Legal Representative: Paula Margaret Allison

  • Registered Business Address: 12 Melbourne Avenue, Camp Hill, Queensland 4152, Australia

  • Country of Operation: Australia

2. Contact Information

For customer support, order inquiries, returns, or legal notices, please contact us using the details below:

  • Email: matrixvelox@outlook.com

  • Telephone: +61 424 489 146

  • Postal Address: 12 Melbourne Avenue, Camp Hill, Queensland 4152, Australia

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

3. Payment Processing & Online Store Hosting

  • E-commerce Platform: Hosted by Shopify Inc.

  • Payment Gateway Operator: Shopify Payments Australia (and associated merchant service providers). Transactions are processed securely in British Pounds (£ / GBP).

4. Consumer Rights & Dispute Resolution

  • Applicable Legislation: Consumers residing in the United Kingdom benefit from statutory consumer protection laws under the UK Consumer Rights Act 2015 and the UK Consumer Contracts Regulations 2013.

  • Online Dispute Resolution: If you have a dispute or issue regarding a purchase that we cannot resolve directly through customer support, you may contact the UK Citizens Advice Consumer Service for guidance:

5. Intellectual Property Notice

All content on this website—including logos, product descriptions, images, graphics, text, and layout—is the property of Paula Margaret Allison (Matrix Velox) or its content suppliers and is protected by international copyright and trademark laws. Unauthorized reproduction, distribution, or use of any materials without prior written permission is strictly prohibited.