Terms of service

Terms of Service — Matrix Velox

1. Overview & General Terms

This website is operated by Paula Margaret Allison, trading as Matrix Velox. Throughout the site, the terms "we", "us", and "our" refer to Matrix Velox.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

 

These Terms are structured to comply with the UK Consumer Rights Act 2015, the UK Consumer Contracts Regulations 2013, and applicable consumer regulations in Australia and the United Kingdom.

2. Merchant & Trader Details

  • Trader Legal Name: Paula Margaret Allison (trading as Matrix Velox)

  • Registered Business Address: 12 Melbourne Avenue, Camp Hill, Queensland 4152, Australia

  • Contact Email: matrixvelox@outlook.com

  • Contact Phone: +61 424 489 146

  • Target Market: United Kingdom

3. Eligibility & Online Store Terms

By agreeing to these Terms of Service, you represent that:

  • You are at least the age of majority in your jurisdiction of residence (18 years of age in the UK) or have given us your consent to allow any of your minor dependents to use this site;

  • You will not use our products or services for any illegal or unauthorised purpose;

  • You will not transmit any worms, viruses, or any code of a destructive nature.

4. Products, Pricing & Accuracy of Information

  • Product Description: We make every effort to display as accurately as possible the colours, images, and details of our products. However, we cannot guarantee that your device’s display of any colour will be accurate.

  • Pricing Currency: Prices displayed on our UK website are listed in British Pounds Sterling (£ / GBP).

  • Taxes & Import Charges: Prices include or exclude applicable UK VAT/taxes as explicitly stated during checkout. As goods are dispatched from our operational facilities, any applicable local customs clearance charges or import duties (where applicable under UK customs thresholds) will be clearly disclosed at checkout or remain the customer's responsibility where specified prior to final payment.

  • Price Modifications: Prices for our products are subject to change without notice prior to contract formation. We reserve the right at any time to modify or discontinue any product without liability.

5. Orders, Payment & Contract Formation

  • Contract Formation: A binding contract between you and Matrix Velox is formed only when we confirm dispatch of your ordered items via email ("Dispatch Confirmation").

  • Payment Processing: Payments are processed securely via Shopify Payments Australia and associated approved payment gateways. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Order Rejection & Cancellation: We reserve the right to refuse or cancel any order placed with us (e.g., in cases of suspected fraud, stock unavailability, or obvious pricing errors). If we cancel an order after payment has been processed, a full refund will be issued immediately via the original payment method.

6. Shipping, Delivery & Transfer of Risk

  • Delivery details, handling times, transit estimates, and carrier information are governed by our dedicated Shipping & Delivery Policy.

  • Risk of loss or damage to goods passes to you upon physical delivery of the items to you (or a third party nominated by you to accept physical delivery).

7. Statutory Consumer Rights & Returns

Nothing in these Terms shall limit or exclude your statutory legal rights under the UK Consumer Rights Act 2015 or the UK Consumer Contracts Regulations 2013.

  • Right to Cancel: You have the statutory right to cancel your order within 14 calendar days of physical receipt without providing a reason, subject to the conditions detailed in our Refund & Returns Policy.

  • Faulty Goods: If goods supplied are defective, damaged, or not as described, you are entitled to statutory remedies (repair, replacement, or full refund).

For complete details on handling returns, cancellations, and statutory exceptions, please refer to our Refund & Returns Policy.

8. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts;

  • To violate any international, federal, state, or UK regulations, rules, or laws;

  • To infringe upon or violate our intellectual property rights or those of others;

  • To submit false or misleading information;

  • To upload or transmit malicious code, scrap site data, or interfere with security features.

9. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK or Australian law.

Subject to the above, Matrix Velox shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services or products beyond the purchase price paid for the item giving rise to the claim.

10. Governing Law & Jurisdiction

  • These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable to consumer contracts.

  • As a consumer residing in the United Kingdom, you will benefit from any mandatory provisions of UK consumer protection law. You may bring legal proceedings in respect of products in either the courts of the United Kingdom or the competent courts of Queensland, Australia.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Trader Name: Paula Margaret Allison (Matrix Velox)

  • Email: matrixvelox@outlook.com

  • Telephone: +61 424 489 146

  • Postal Address: 12 Melbourne Avenue, Camp Hill, Queensland 4152, Australia